IRM UK | Pre-Project Problem Analysis: Techniques for Early Business Analysis Engagement

This practical, hands-on workshop, focusses on the problem-solving skills that practitioners need in order to collaboratively explore and describe problems, and to co-create potential options for improvement. These skills are extremely valuable pre-project and early in the project lifecycle, and this course will be of interest to business analysts and other practitioners who help analyse, assess and solve tricky organisational problems.

	3/5/2019 to 3/6/2019
When:	5th - 6th March 2019 Tuesday and Wednesday
Where:	etc.venues Marble Arch Garfield House 86 Edgware Rd London W2 2EA United Kingdom
Presenter:	Adrian Reed
Contact:	+44 (0)20 8866 8366

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IRM UK

Pre-Project Problem Analysis:
Practical Techniques for Early
Business Analysis Engagement

Use code AEA10 to receive 10% AEA member discount when registering!!

Register On-line:
5 - 6 March 2019, London

Seminar Fee
£1,295 + VAT (£259) = £1,554

Overview

Increasingly, organisations are operating in fast-moving and often volatile business environments. Project teams need to respond quickly to tricky and often ill-defined problem situations, enabling the organisation to adapt and meet the ongoing demands of its customers and environment. In these contexts the pre-project stage is crucial: For our change initiatives to be successful, we need to truly understand the problem we are trying to solve. By understanding the problem we can ensure that any future project activity is built upon a firm foundation, and is heading towards a set of goals that are concise, precise and have been agreed upon.

Learning Objectives

After attending this course, delegates will:

Understand what pre-project problem analysis is, and its significance in the analysis and project lifecycle
Understand the importance of stakeholder identification, categorisation and management
Be able to use a range of problem analysis techniques to understand problem situations
Be able to define a problem using a ‘problem statement’ and understand how successful outcomes can be articulated with Critical Success Factors and Key Performance Indicators
Understand what a Business Use Case diagram is and understand its value in articulating scope during pre-project problem analysis
Use a 1 page ‘Project Concept Summary’ template to bring together a potential project idea onto a page

Course Outline

Introduction

What is ‘Problem Analysis?’: A brief introduction to the course, and a discussion of why it is important that we analyse the problem before assuming or implementing a solution

Stakeholders in Problem Analysis

Identifying Stakeholders: Tips for identifying likely stakeholders, along with suggestions of potential ‘generic’ stakeholder types that regularly warrant consideration
Stakeholder Analysis: Categorisation of stakeholders
Communication/Engagement Planning: Planning how to liaise with stakeholders in the early stages of problem investigation
Power & Politics: Discussion of how power & politics can affect problem solving, and how it affects us as practitioners

Understanding the Problem Situation

Elicitation Techniques: Overview of a range of techniques for eliciting information about a problem situation (Interviews, Workshops, Observation, Document Analysis)
Categorising Problematic Situations: The difference between a ‘difficulty’ and a ‘mess’
Problem Analysis Techniques: Practical overview of:
- 5 Whys
- Fishbone Diagram
- Multiple Cause Diagram
- Causal Loops
External Environment Analysis: Practical overview of STEEPLE technique for analysing the broader business or organisational context
Perspectives: The importance of understanding that different stakeholders may perceive the problem situation differently
Defining the Problem: Overview of a typical ‘Problem Statement’, along with a discussion of pros/cons and when it is most useful
Defining Success: Critical Success Factors (CSFs), Key Performance Indicators (KPIs), Balanced Business Scorecard

Defining Business Requirement Scope

Roles & Goals: Defining the ‘roles’ that are involved in the problem space and their (business) goals
Business Use Case Diagram: Introduction to Business Use Case diagrams as a way of scoping out the high level business requirements on a problem situation/potential project concept
Requirement Types: Brief discussion of other requirement types that may emerge early in the project lifecycle

Identifying Areas for Change

Gap Analysis: Comparing the output from the techniques in previous sections to identify areas where change is desirable
Existing Solution Evaluation: Discussion on approaches for benchmarking/measuring existing solutions to determine where improvement may be needed

Generating Improvement Ideas

Creative Thinking Techniques: Techniques for generating a range of potential ideas for improvement:
- Brainstorming
- Brainstorming Enhancers
Types of Improvement Approach: Discussion of the breadth of improvement approaches that are generally available, which is often wider than initially anticipated. Discussion on feasibility: What might stop or inhibit an approach being acceptable

Bringing It all Together

Project Concept Summary: Overview of a one page ‘project concept summary’ outlining the problem, likely requirement scope, and potential solutions
Validation: How to ensure the ‘project concept summary’ is validated by key stakeholders
Next steps: What next after the ‘project concept summary’

IIBA Accreditation

This course, Pre-Project Problem Analysis: Practical Techniques for Early Business Analysis Engagement, is a course endorsed by the IIBA. The course is aligned with the BABOK v3. By attending this course you will earn 14 PDs (Professional Development hours) or 14 CDUs (Continuing Development Units).

Who It's For

This course is well suited for anyone needing to understand how to undertake problem analysis early in the project lifecycle. It will be of particular interest to BA teams that are looking to ‘left shift’ and seek early engagement. Typical delegates include:

Business Analysts
Business Systems Analyst
Consultants
Requirements Manager
Requirements Engineers
Product Owner

SPEAKER

ADRIAN REED
Principal Consultant, Blackmetric Business Solutions

Adrian Reed is an experienced and enthusiastic business analyst who is a keen advocate of the analysis profession. Adrian is a Past President of the International Institute of Business Analysis (IIBA®) UK Chapter, where he served as a volunteer for more than six years. In his day job, he is a Principal Consultant at Blackmetric Business Solutions, where he has the opportunity to work with a range of clients in a range of different industries, often helping to shape projects and solve tricky problems. His ‘day job’ involves a mixture of hands-on analysis, delivery of training, writing and speaking. Adrian speaks regularly at conferences, and is known as a prolific blogger. You can read Adrian’s blog at www.adrianreed.co.uk. He is an advocate of lifelong learning, and holds the BCS International Diploma in Business Analysis, IIBA® CBAP® and BA Manager Forum Expert BA Award. Adrian is author of “Be a Great Problem Solver…” (2017), author of “Business Analyst” (due for release 2018) and contributor to “Business Analysis & Leadership” (2013) “Process Precepts” (2017). You can connect with Adrian on social media: Twitter: www.twitter.com/ukadrianreed LinkedIN: www.linkedin.com/in/adrianreed

Business Change & Transformation Session:

Leading from the Middle: Influencing & Delivery in Tricky Projects

Public Courses:

Pre-Project Problem Analysis: Practical Techniques for Early Business Analysis Engagement