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Advanced Business Process Techniques: Aligning Process Work with Strategic, Organisational, Cultural
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Many organisations radically improve their performance through business process change initiatives, while others fall short. It’s easy to blame failure on technical factors, but they are almost never the primary cause. This intensive workshop provides proven, repeatable methods for successful business process change in Agile timeframes, well beyond what is covered in introductory courses.

6/20/2018 to 6/21/2018
When: 20 - 21 June 2018
Wednesday and Thursday
Where: etc.venues Marble Arch
Garfield House
86 Edgware Road
London W2 2EA
United Kingdom
Presenter: Alec Sharp
Contact: +44 (0)20 8866 8366

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IRM UK                                                                             

Advanced Business Process Techniques: Aligning Process Work with Strategic, Organisational and Cultural Factors 

Use code AEA10 to receive 10% AEA member discount when registering!!

Register On-line:
20 - 21 June 2018, London

Seminar Fee 
£1,245 + VAT (£249) = £1,494

Overview
Many organisations radically improve their performance through business process change initiatives, while others fall short. It’s easy to blame failure on technical factors, but they are almost never the primary cause. Experience shows three recurring themes in successful initiatives:

  • True end-to-end processes were identified, and the right ones were selected for transformation
  • holistic approach balanced technical factors with humanorganisational, and cultural factors
  • That holistic understanding was reflected in an implementable and sustainable process design

This intensive workshop provides proven, repeatable methods for successful business process change in Agile timeframes, well beyond what is covered in introductory courses. Throughout, the emphasis is on methods that support shared understanding and engagement, leading to buy-in and support for change. Specific techniques for discovering and assessing individual behavior and organisational culture are a centerpiece of this unique workshop. Participants will be well-prepared for the challenges of successful business process change. In fact, many organisations apply techniques learned in this workshop to all of their organisational change initiatives.

Topics will be covered with a discussion of the issue, a review of techniques, guidelines and examples, a brief workshop exercise, and a group solution and debriefing. The emphasis is on maximizing the delivery of content while keeping everyone engaged.

Real-life case studies are employed throughout – some participants say the examples of how the techniques are applied in practice is the best part of the workshop.

Learning Objectives

  • Understand how to communicate business process concepts with executives, managers, and individual contributors in a way that stimulates interest and builds support for change.
  • Learn objective criteria for an end-to-end process, and top-down and bottom-up methods for discovering business processes and rapidly developing a process architecture.
  • Learn how to encourage support for business process change at every stage of an initiative, and the critical importance of a “what first, who and how next, only then why?” approach.
  • Understand a practical and agile business process change methodology incorporating specific techniques for addressing human, organisational, and cultural factors.
  • Be able to apply innovative techniques for rapidly building relevant, accessible process models, especially at the scope (context) and conceptual (understanding) levels.
  • Become familiar with the techniques for designing a future-state process, and how they are applied in a proven, step-by-step method.

Course Outline

Communicating About “Business Process” with Executives, Managers and Individual Contributors

  • Why senior executives (and everyone else) often misunderstand “process”
  • Five key points to cover in an executive briefing
  • Winning over the masses – why people fear “process,” how to get them on board
  • Business Process within a framework for Business Analysis

Discovering Processes and Developing a Process Architecture

  • “Process” fundamentals, components, conventions, and a process architecture taxonomy
  • A bottom-up approach to process discovery
  • Using standard frameworks and generic models in top-down approaches
  • Exercising caution when using “off-the-shelf” process reference frameworks
  • Case study – a multi-pronged approach to building a process architecture within tight budget and time constraints
  • Methods for assessing, prioritizing, and selecting processes for transformation
  • Case Study – Using the Process Architecture to assess and support a new initiative

Building Support for Change into your Business Process Methodology

  • Five techniques to avoid
  • Seven specific techniques to build support for process change
    1. The power of “venting”
    2. What first, who and how later – abstraction to the essence
    3. How to build a compelling and blame-free Case for Change that answers why?
    4. Clarify what you need to be great at – the process’ strategic differentiator
    5. Understand enablers – the levers of change, and the ones that matter most
    6. Frameworks for assessing culture and beliefs, and their impact on business processes
    7. A modular, feature-based approach to process design
  • The lowly procedure and its impact on organisational culture

Process Modelling for People – Methods to Maximise Stakeholder Engagement

  • Avoiding the common errors in process modelling / process mapping
  • “Scope before flow” – how and why to build a “Process Scope Model” and a “Process Summary Chart” before modelling process workflow
  • The “Augmented Scope Model” and why it’s often an effective alternative to flow modelling (“swimlane diagramming”)
  • When and when not to use BPMN, UML, and other technically-oriented approaches
  • “Flow first, detail later” – a fast approach to building a first-cut flow model and then refining it
  • Progressive detail in flow models, and the role of scenarios and process instance models
  • Conventions for comprehension in process model graphics
  • When to stop process mapping and shift to other forms

Designing an Implementable and Sustainable Business Process

  • Five common difficulties with process design / redesign
  • Seven common process problems to look out for
  • Using a structured, enabler-based assessment of the as-is process to generate creative ideas for the to-be
  • Characterizing the to-be process – generating and describing features of the to-be process
  • Uncovering unanticipated consequences – an enabler-based assessment of features
  • Establishing the essence (the “what”) of the to-be process before determining “who and how”
  • A real-life case study illustrating the methodology
  • A checklist for ensuring the process is sustainable

Topics will be covered with a discussion of the issue, a review of techniques, guidelines and examples, a brief workshop exercise, and a group solution and debriefing. The emphasis is on maximizing the delivery of content while keeping everyone engaged.

Special Features of This Course

  • Personally delivered by the creator of this MasterClass, Alec Sharp, known worldwide for his pragmatic methods and communication abilities.
  • Draws on 35 years of global consulting in process change in every field, across a range of cultures, in small and medium organisations through to the world’s largest and best-known enterprises.
  • Based on what really works in practice, not what should or might work in theory
  • Covers a proven, scalable methodology for achieving real change in Agile timeframes while employing specific techniques to encourage buy-in and support for change
  • Recent, real-life case studies and examples are used throughout to illustrate the methods

 

Who It's For

 

 Anyone involved in Business Process Change and Business Process Management (BPM), especially:

  • Business Process Analysts and Designers
  • Business Analysts
  • BPM professionals
  • Business Architects
  • Process Architects
  • Information Systems Architects
  • Organisational Change professionals
  • Project / Programme Managers
  • Business Managers and other professionals responsible for effecting process change, and needing to learn more about business processes

Speaker

ALEC SHARP

Sr. Consultant, Clariteq Systems Consulting

Alec Sharp, a senior consultant with Clariteq Systems Consulting, has deep expertise in a rare combination of fields – business process analysis and redesign, strategy development, application requirements specification, and data modelling. His 35 years of hands-on consulting experience, practical approaches, and global reputation in model-driven methods have made him a sought-after resource in locations as diverse as Ireland, Illinois, and India.

He is also a popular conference speaker, mixing content and insight with irreverence and humor. Among his many top-rated presentations are “The Lost Art of Conceptual Modeling,” “Modelling Failure,” “Getting Traction for ‘Process’ – What the Experts Forget,” and “Mind the Gap! – Integrating Process, Data, and Requirements Modeling.”

Alec wrote the book on business process modeling – he is the author of “Workflow Modeling: Tools for Process Improvement and Application Development – second edition.” Popular with process improvement professionals, business analysts, and consultants, it is consistently a top-selling title on business process modeling, and is widely used as an MBA textbook. The completely rewritten second edition was published in 2009, and has a “5 star” Amazon.com rating. Alec was also the sole recipient of DAMA’s 2010 Professional Achievement Award, a global award for contributions to the Data Management field.

Alec’s popular workshops on Working With Business Processes, Data Modeling (introductory and advanced,) Requirements Modeling (with Use Cases and Business Services,) and Essentials of Facilitation and are conducted at many of the world’s best-known organizations. His classes are practical, energetic, and fun, with a most common participant comment being “best course I’ve ever taken.”

Register On-line:
20 - 21 June 2018, London

Seminar Fee 
£1,245 + VAT (£249) = £1,494


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